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General Terms and Conditions

GENERAL TERMS AND CONDITIONS ONLINE SHOP

GENERAL TERMS AND CONDITIONS GUESTHOUSE BROUWERSHUIS

GENERAL TERMS AND CONDITIONS BREWERY VISIT

GENERAL TERMS AND CONDITIONS BICYCLE RENTAL

GENERAL TERMS AND CONDITIONS ONLINE SHOP

Brouwerij Sint-Bernard NV
Trappistenweg 23
8978 Watou (Belgium)
Tel: +32 57 38 80 21
E-mail: shop@sintbernardus.be
Company number: VAT no.: BE 0463.544.291
RLE: YPRES

CBE
IBAN: BE58 4673 1696 6179
BIC: KREDBEBB

General provisions

The user explicitly declares, by visiting and using the website, that he/she is in agreement with the following General Terms and Conditions, which apply to every order placed by a visitor or customer of the website www.sintbernardus.be.

Exclusively the present General Terms and Conditions shall apply, unless the seller has declared explicitly to be in agreement with the customer's general or special terms and conditions in writing.

The products are intended exclusively for normal use by private individuals, and exclusively for customers above the age of 18.

The General Terms and Conditions and confirmation emails will always be drawn up in the language of the website and/or online shop. The customer declares to be adequately proficient in this language by placing the relevant order.

Prices

The products are intended exclusively for normal use by private individuals and may not be resold.

All prices listed will always be stated in euros, including VAT and all other taxes that the customer is obliged to pay. Barring any provisions to the contrary, the prices of our products do not include administrative or shipping costs. These will be communicated separately upon completion of the online ordering process.

The prices as listed refer exclusively to the products as described verbatim. Any accompanying photographs have only been included for decorative purposes and may contain elements or products that are not included in the price.

The information provided with regard to the products and the prices, and additionally the detailed ordering information, have been compiled and communicated subject to change and correction by Brouwerij Sint-Bernard. Despite the fact that the online shop was developed with the greatest possible care, some of the information offered may nevertheless be incomplete, contain material inaccuracies, or may not be up to date. Brouwerij Sint-Bernard NV may not in any way be held liable for material, typesetting errors or printing errors. If you have any specific questions about issues such as sizes, colours, availability, delivery term or delivery method, we ask that you contact us prior to the purchase of the relevant product.

Our offering shall be valid as long as the relevant products are in stock and can be adjusted or revoked by Brouwerij Sint-Bernard NV at all times. Brouwerij Sint-Bernard NV shall only be bound by an order following its confirmation by email and receipt of the relevant payment within fourteen (14) days. Brouwerij Sint-Bernard NV shall have the right – without being obliged to provide a reason for this – to refuse orders, adjust delivery terms, split consignments and/or attach other conditions to the order.

Online purchases

The order will be confirmed upon the customer’s receipt of the email order confirmation by Brouwerij Sint-Bernard NV and after the customer has made full payment to Brouwerij Sint-Bernard NV within fourteen (14) calendar days following the placement of the order. The order will, if desired, be confirmed under the suspensory condition of the effective receipt of the payment by Brouwerij Sint-Bernard NV.

Brouwerij Sint-Bernard NV shall have the right to reject an order (in writing) on grounds of a serious shortcoming on the part of the customer with regard to the order, or any other order or agreement in which the customer is involved, if the order was placed by a minor, if the ordering procedure was not completed, etc.

Payment

Payment can only be made subject to acceptance of the General Terms and Conditions. Payment for products purchased on the Brouwerij Sint-Bernard NV website are made via a secure payment system, in regard of which the customer will be able to select his/her preferred payment method. If an order has not been paid within fourteen (14) calendar days, Brouwerij Sint-Bernard NV will have the right to cancel the order.

Delivery

All costs associated with a delivery will be borne by the buyer.

The delivery of the products shall take place following receipt of the payment, including the shipping costs. Depending on the buyer’s online banking settings, it may take several days before payment is received.

Brouwerij Sint-Bernard NV collaborates with an external shipping company for the delivery of its products. The delivery term will be approximately thirty (30) days following receipt of payment. A delay in delivery cannot in any way constitute grounds for the cancellation of the purchase or payment of any form of compensation for damages to the benefit of the buyer, except in the case of a deliberate delay.

The products will be delivered to the customer at the delivery address provided by this party.

Buyers will be held individually responsible for providing a non-erroneous delivery address. Any costs incurred due to the provision of a faulty delivery address will be borne by the buyer. If nobody is present upon delivery, or delivery is impossible for whatever reason, the delivery term may be extended. Any costs incurred in connection with this will be charged to the buyer. If a delivery is rendered impossible by the customer, the customer may be requested to pick up the goods.

Brouwerij Sint-Bernard NV has the right to make partial deliveries.

In the event of a non-delivery of goods which cannot be attributed to the customer, the customer can be reimbursed for any sums paid, without any interest or additional compensation being owed.

Deviating terms and conditions may apply to international orders.

As soon as the products to be supplied have been delivered at the specified delivery address, the risk attached to these products will be passed on to the buyer.

Withdrawal

Within the context of remote sales to consumers that fall within the scope of applicability of the Law of 6 April 2010, a consumer has the right to inform a seller of the fact that he/she wishes to cancel an order, without being held to pay a fine or provide a reason for his/her decision, within fourteen (14) calendar days of the day after the delivery. In such a case, all amounts paid by the customer, from which the cost of shipping and reservations will be deducted, will be repaid to the customer’s bank account. This amount must be repaid within thirty (30) calendar days, subject to the return of the goods in their original condition and original packaging.

Customers wishing to invoke their right to cancel an order must contact Brouwerij Sint-Bernard NV within the above-mentioned term of fourteen (14) days and send the goods, at their own expense, to Brouwerij Sint-Bernard NV, Trappistenweg 23, 8978 Watou (Belgium) within twenty (20) days following the date of their delivery. The model form used for the cancellation of orders will be appended to these General Terms and Conditions.

We explicitly ask that the purchases are returned via an acknowledged parcel service and provided with a tracking code. Brouwerij Sint-Bernard NV cannot be held liable if a sent package does not arrive or if the goods are damaged in transport. The buyer shall bear the costs of returning the goods.

Goods can also be returned in person to the brewery store at the following address: Trappistenweg 23, 8978 Watou, Belgium.

Exclusively products in their original condition and packaging, and accompanied by all accessories, user manuals and a receipt or proof of purchase, will be taken back. The buyer is liable for any reduction in value of the goods attributable to treatment that was not necessary to determine the nature of the goods.

Exceptions:

Customers are not permitted to invoke their right of cancellation for a number of products and services. The most significant among these are:

- Goods that have been produced specifically to the customer’s specifications or that have been personalised;

- Goods that cannot be returned due to their very nature;

- Goods that spoil or age quickly;

- Audio and video recordings or software with seals that have been broken;

- Newspapers, journals and magazines.

The following items cannot be returned:

- Used, dirty, damaged or incomplete products;

- Products of which the individual packaging has been damaged.

Warranty

The consumer has legal rights by virtue of the Law of 1 September 2004 on the protection of consumers with regard to the sale of consumer goods.

Every product is subject to a legal guarantee that applies as from the date of purchase by – or delivery to (if applicable) – the first owner. To invoke this guarantee, the customer must be able to present proof of purchase.

The buyer must inspect the goods carefully immediately upon their receipt. He/she must ensure that the delivered goods are in line with the agreement.

Notification of any defect must be made within eight (8) calendar days following receipt of the goods. After this, every right to repair or replacement will expire. The cost of returning goods that do not match the description of its offering shall be borne by Brouwerij Sint-Bernard NV.

The commercial and/or legal guarantee can never be applied to defects that arise due to accidents, neglect, falling, abnormal or improper use, use of the article in violation with the purpose for which it was designed, failure to follow the instructions for use or user manual, adjustments or changes to the product, hard-handed use, poor maintenance, abnormal or incorrect use and force majeure.

This guarantee is non-transferable.

Neither can this be applied to products with a short shelf life, or products that are subject to wear and tear.

Defects that appear after a period of six (6) months following the date of purchase (or delivery, if applicable), will not be deemed hidden defects, unless the customer presents evidence to the contrary.

The short term provided for in Article 1648 of the Civil Code is limited to four (4) months following discovery of the defect.

Questions or complaints

Notification of complaints or disputes must be made in writing within seven (7) days after the date of delivery. If the complaint is found to be well-founded, our liability will be limited to exchanging the goods. Every liability of the seller will be limited to the amount actually paid for the order.

Brouwerij Sint-Bernard NV will answer all questions and handle all complaints within the reasonable term of seven (7) calendar days.

Force Majeure

Force majeure is meant to be understood as all causes originating from outside, whether foreseen or unforeseen, and on which Brouwerij Sint-Bernard NV cannot exercise any influence, and on account of which Brouwerij Sint-Bernard NV is unable to fulfil its obligations. This can also concern a delay that is attributable to a supplier of Brouwerij Sint-Bernard NV.

Brouwerij Sint-Bernard NV shall also have the right to invoke force majeure if the circumstance preventing (further) fulfilment of its obligations occurs after Brouwerij Sint-Bernard NV should have fulfilled its contractual obligations.

All delivery and other obligations of Brouwerij Sint-Bernard NV will be suspended during a period of force majeure. If the force majeure period during which Brouwerij Sint-Bernard NV is unable to fulfil its obligations exceeds eight (8) weeks, both parties shall be entitled to cancel the agreement, without any obligation to pay compensation for damages.

Intellectual property rights

The content of the website, including all brands, logos, drawings, texts, images, as well as data, product or company names and suchlike are protected by intellectual property rights and belong to Brouwerij Sint-Bernard NV or entitled third parties.

Privacy

The information you provide is necessary for the processing and completion of the orders you have placed, and for drawing up invoices and guarantee contracts. A minimum amount of data is required for each order. Additional details can be requested to enable your order to be personalised. If the minimum amount of data required is unavailable, your order will irrevocably be cancelled.

Your personal data is processed, on the one hand, within the context of bookings and customer management and on the basis of the contractual relationship you enjoy with Brouwerij Sint-Bernard NV, on the other hand. Brouwerij Sint-Bernard NV will treat your personal data confidentially and will not transfer, rent or sell this information to unauthorised third parties without your consent. Your personal data may, however, be used for direct marketing purposes (to keep you informed of our products and services) on the basis of our legitimate business interest. If you object to this, you can notify us of your objection by sending a letter to our postal address or an email to privacy@sintbernardus.be.

You can consult, edit or change your personal data retained in the Brouwerij Sint-Bernard NV customer list, or have this deleted at any time by sending a letter to our postal address or an email to privacy@sintbernardus.be. If you are not in agreement with the manner in which Brouwerij Sint-Bernard NV processes your personal data, you can apply to the Data Protection Authority (Gegevensbeschermingsautoriteit, Drukpersstraat 35, 1000 Brussels, Belgium). You can request a copy of our data processing policy by post.

Customers are individually responsible for ensuring that their login details remain confidential, and for the use of their password. As all passwords are retained in an encoded manner Brouwerij Sint-Bernard NV does not have access to them.

Customers can access the personal data they have entered on the St. Bernard online shop via their user profile. Customers can consult, edit or delete this data.

More information about our privacy statement can be found via this link.

Cookies

Brouwerij Sint-Bernard NV makes use of cookies. Cookies are created through a standard Internet technology that makes it possible to retain specific information and to disclose this on the user’s system. Cookies cannot be used to identify people; they can only identify machines. Every internet user can adjust the settings of his/her computer in such a way that these are not accepted. However, if your computer does not accept cookies you may encounter some problems during the ordering process. If this happens, we ask that you contact Brouwerij Sint-Bernard NV to enable us to nevertheless handle your order.

Brouwerij Sint-Bernard NV keeps anonymous visitor statistics to ascertain which pages of the internet site are visited, and to which extent. More information about our cookie statement can be found via this link.

Limitation of liability

The General Terms and Conditions of Sale of Brouwerij Sint-Bernard NV can be supplemented with additional provisions to which reference will be made explicitly. In the event of any inconsistency, the first-named clauses shall prevail. Brouwerij Sint-Bernard NV can change these at any time without prior notification being required. Every purchase made following such a change will imply acceptance of these new terms and conditions by the customer.

The content of our website may contain a link, hyperlink or framed link to third-party websites or other types of electronic portals. A link neither automatically construes a relationship between us and such a third-party website, nor implies that Brouwerij Sint-Bernard NV, implicitly or otherwise, is in agreement with the content of this website.

Brouwerij Sint-Bernard NV does not maintain any control over these third-party websites and is not responsible for the secure and correct functioning of the link and the ultimate destination. The moment that a user clicks on the link, he/she will leave our website and will be not be entitled in any way to hold Brouwerij Sint-Bernard NV liable for any loss or damage whatsoever.

Third-party websites may not offer the same guarantees as Brouwerij Sint-Bernard NV. This is why Brouwerij Sint-Bernard NV recommends carefully reading the general terms and conditions and privacy statements of these websites.

Evidence

The customer accepts the fact that electronic forms of communication back-ups can serve as evidence.

Applicable law - Competent court - Miscellaneous

This agreement is governed by Belgian law. In the event of any disputes, these shall be settled exclusively by the competent courts in the province of West-Flanders (Belgium).

In the event that a provision is deemed null or void in the current General Terms and Conditions this shall not detract from the validity of the remaining provisions.

GENERAL TERMS AND CONDITIONS OF GUESTHOUSE BROUWERSHUIS

The current General Terms and Conditions shall apply to the guests of Guesthouse Brouwershuis. Upon confirmation and/or making a reservation, you acknowledge that you have read and accepted these General Terms & Conditions.

1. Rates

The prices listed on www.brouwershuis.com and www.sintbernardus.be always include breakfast, linen, tourist tax, but are exclusive of any additional costs such as cancellation and travel insurance. Any offers made by the Guesthouse are always free of obligation and subject to interim changes.

2. Booking & payment

An agreement between the Guesthouse and the guest will be effected through the confirmation of the electronic booking of a room from the current offering of the Guesthouse. Payment for overnight accommodations is made via our online booking system. The booking will not be definitive until its payment has been received. Guests are required to present their confirmation email to the Guesthouse as proof of their booking.

3. Cancellation conditions

3.1 Guests will be fully entitled to full restitution of any amounts already paid in the event of a cancellation at least thirty (30) days prior to the date of arrival.

3.2 In the event of a cancellation less than thirty (30) days, but more than eight (8) days prior to the date of arrival, 50% of the amount already paid will be returned.

3.3 In the event of a cancellation less than eight (8) days prior to the date of arrival or a “no show”, the guest will not be entitled to any form of restitution whatsoever.

3.4 Cancellations must be applied for by email. If a cancellation was not communicated by email, the cancelling party will not be entitled to any repayment as referred to above.

4. Checking in and out

4.1 Guests can check in on Friday and Saturday until 6 p.m. and on Sunday - Thursday until 5 p.m. Guests must check out before 11:00. Supplementary charges may apply to late check out. If you can not be there in time for check-in, please notify us through shop@sintbernardus.be.

4.2 Early check-out will, however, not imply any right to restitution. The period booked is always deemed to be fully used up.

4.3 Any additional costs incurred must always be settled by the guest upon checking out. In the event that payment is not made in due time, the associated costs will be increased, following issuance of a notice of default, by interest amounting to 8.5% per year and a lump-sum indemnity of 10%.

5. Force Majeure

In the event of force majeure, whether of a temporary or lasting nature, the Guesthouse will have the right to cancel the agreement, in full or in part, or to suspend it temporarily without the guest being entitled to any repayment and/or compensation for loss or damages.

6. Internal rules and regulations

Guests are deemed to be aware of the applicable house rules and regulations. (Link naar pdf). Smoking is prohibited in general. Pets are not allowed.

7. Complaints

Complaints must be submitted in writing within forty-eight (48) hours after the cause of the complaint has arisen. After this term, no complaints will be accepted and the performance of the Guesthouse will be deemed to have been definitively accepted.

8. Liability of the Guesthouse

8.1 The Guesthouse cannot be held liable for any damage incurred by the guest, or any third party, arising from his/her use of the accommodation. Guests will be independently responsible for their money or valuables. The Guesthouse explicitly refuses to take such items in safekeeping and cannot be held liable in the event of theft. The Guesthouse cannot be held liable for disruptions in and around the accommodation, such as disruptions and failures with regard to electricity, water and technical systems, unannounced construction work (or construction work that was not announced in due time) and changes made to the access or main roads.

8.2 The Guesthouse can only be held liable for damage that can be attributed to gross negligence and/or deliberate intent on the part of the Guesthouse.

8.3 Without prejudice to the above provisions, the Guesthouse’s liability, insofar and to the extent that the Guesthouse will, by virtue of the user agreement, be held liable by operation of law, always be limited to direct damage and is excluded from any form of consequential damage. Additionally, the liability of the Guesthouse is always limited to the maximum amount that the Guesthouse’s insurer will pay, in such a case.

9. Liability of the guest

9.1 Guests shall behave properly and in agreement with the house rules of the Guesthouse (see Article 6 above). Proper behaviour on the part of the guest comprises an explicit part of this agreement.

If the guest fails to behave appropriately and/or acts in an annoying manner towards other guests and/or the staff, this will be deemed as a breach of contract on the part of the guest and the Guesthouse will have the right to cancel the agreement between the parties without any compensation for damage being owed by the Guesthouse.

9.2 Guests shall be held severally liable for all damage that they, or any persons for whom they are responsible, have caused to the Guesthouse or to third parties, whether deliberately or accidentally. They will be held, with regard to the above, to indemnify the Guesthouse from any claims by third parties in regard of such damage.

10. Privacy

Your personal data is processed within the context of the bookings you have made and customer management, on the one hand, and on the basis of the contractual relationship you enjoy with us, on the other hand. We will treat your personal data confidentially and will not transfer, rent or sell this information to unauthorised third parties without your consent. Your personal data may, however, be used for direct marketing purposes (to keep you informed of our products and services) on the basis of our legitimate business interest. If you object to this, you can notify us of your objection by sending a letter to our postal address or an email to privacy@sintbernardus.be. You can consult, edit or change your personal data retained in the Brouwerij Sint-Bernard NV customer list, or have this deleted at any time by sending a letter to our postal address or an email to privacy@sintbernardus.be. If you are not in agreement with the manner in which we process your personal data, you can apply to the Data Protection Authority (Gegevensbeschermingsautoriteit, Drukpersstraat 35, 1000 Brussels, Belgium). You can request a copy of our data processing policy by post.

11. Miscellaneous

11.1 The present agreement is governed exclusively by Belgian law. All disputes will be settled exclusively by the competent courts in the court district of the town/city where the Guesthouse is established.

11.2 In the event that a provision is deemed null or void in the current General Terms and Conditions this shall not detract from the validity of the remaining provisions.

GENERAL TERMS AND CONDITIONS BREWERY VISIT

The current General Terms and Conditions shall apply to every visitor of Brouwerij St. Bernardus. We kindly request that you carefully review our current terms and conditions so that our organisation will be able to give you an unforgettable experience at our brewery. Upon confirmation and/or making a reservation, you acknowledge that you have read and accepted these General Terms & Conditions.

Reservations

A. Groups smaller than 30 persons

1. A reservation for a brewery tour is possible for one person for more. We compose groups of a maximum of 30 persons to enable everyone to fully enjoy their visit to the brewery. If you wish to make a reservation for groups larger than 30 persons, please see Point B below.

2. You will automatically receive a confirmation email after making your reservation. Please take your confirmation email with you when you visit the brewery, as this will count as your admission ticket.

3. Payment for your reservation can only be made via our online booking system. Your booking will not be definitive until your payment has been received.

4. We kindly ask you to inform us of any changes to your reservation in due time by sending an email to visit@sintbernardus.be. You will then be charged any difference in costs.

5. If you wish to receive an invoice following payment of your reservation, we kindly ask that you send an email to visit@sintbernardus.be after making your reservation, in which you ask us to send you an invoice and containing the invoice details. The invoice will be sent to you after your visit.

6. You may cancel your reservation up to seven (7) calendar days prior to the date of your intended visit with entitlement to full reimbursement of the amount paid. Cancellations can only be made by contacting the coordinator of the visitor centre directly by sending an email to visit@sintbernardus.be with the following information in the subject header ‘Cancellation visit + name + date of brewery visit.

7. If you cancel your visit less than seven (7) calendar days prior to the booked date, you will no longer be entitled to restitution of any amounts paid. Neither will any amounts paid by persons who failed to appear at their booked tour be reimbursed. If fewer people end up taking part in the brewery visit than booked in advance, we will provide a gift package for the absent persons. Refreshments intended for absent persons will not be given to third parties.

B. Groups larger than 30 persons

1. Reservations for groups larger than 30 persons can only be made by sending an email to visit@sintbernardus.be. After your reservation has been made you will receive a confirmation email containing a link that will enable you to make an online payment via bancontact or a credit card.

2. After payment of your reservation has been received we will send you a confirmation email. Please take your confirmation email with you when you visit the brewery, as this will count as your admission ticket.

3. We kindly ask that you appoint one person in your group as the responsible party. This will give us a contact person who we can speak to in the event of any questions.

4. We kindly ask that you inform us of any changes to your reservation by sending an email to visit@sintbernardus.be. You will then be charged any difference in costs.

5. If you wish to receive an invoice following payment of your reservation, we kindly ask that you send an email to visit@sintbernardus.be after making your reservation, in which you ask us to send you an invoice and containing the invoice details. The invoice will be sent to you after your visit.

6. You may cancel your reservation up to seven (7) calendar days prior to the date of your intended visit with entitlement to full reimbursement of the amount paid. Cancellations can only be made by contacting the coordinator of the visitor centre directly by sending an email to visit@sintbernardus.be with the following information in the subject header ‘Cancellation visit + name + date of brewery visit.

7. If you cancel your visit less than seven (7) calendar days prior to the booked date, you will no longer be entitled to restitution of any amounts paid. Neither will any amounts paid by persons who failed to appear at their booked tour be reimbursed. If fewer people end up taking part in the brewery visit than booked in advance, we will provide a gift package for the absent persons. Refreshments intended for absent persons will not be given to third parties.

C. General

1. A visit to the brewery is subject to advance reservation and payment. Brewery visits cannot be scheduled on any hours other than those proposed on the website. We kindly ask you to take these proposed hours into consideration when planning your visit.

2. If your visit is cancelled by the brewery, following reservation and payment by the visitors, the visit will be rescheduled at another point in time.

D. Organisational guidelines

1. Brewery visits are held according to a strict schedule. We kindly ask that you report to the shop 10 minutes prior to the commencement of your visit. Your tour will start strictly on time. Please bear this in mind, as other people may be joining your tour.

2. Your admission ticket will be inspected upon arrival at the shop. If more people are present than the number for which you have made your reservation, the difference must be paid immediately in cash. This amounts to €12.50 per person. The maximum number of additional visitors to be admitted to the brewery is limited depending on the number of persons already present and the number of available guides.

3. A visit to the brewery lasts 90 minutes (1½ hours). At the end of the tasting session each visitor will be entitled to collect his/her gift package from the shop in person, in exchange for the token he/she was given.

4. We recommend using the sanitary facilities prior to the commencement of the visit. The toilets are located on the second floor of our new building.

5. Visitors will be entitled to one refreshment. Please note that beer tasting is reserved for persons above the age of 16. Persons under the age of 16 will be served a soft drink. It is not permitted to enjoy any food or drinks brought onto the premises by visitors during the tour for reasons of hygiene.

6. If there is an external guide and/or bus driver accompanying the visitors, we will provide this person with a free soft drink.

7. The tour is partly wheelchair-friendly. There is a lift available with which the tasting room can be reached.

8. Smoking is strictly prohibited on the brewery premises. There will be no opportunity to smoke during the entire duration of the visit. If someone in the group nevertheless wishes to go outside, the tour will be closed to this person (or these persons) from that moment onwards. Visitors may only smoke in the designated smoking zone, outside at the front of the building. Additionally, smokers are required to make use of the ashtrays provided for this purpose.

9. Waste bins are available throughout the premises. We kindly ask you to deposit your waste in the waste bins.

10. Visitors are permitted to make photographs or video recordings, but these may not be used for commercial purposes. It may be possible that you, as a visitor, will be filmed or photographed. The brewery will at all times reserve every right to use this material for publication purposes.

11. Visitors may park their cars in the underground car park or in front of the brewery building. The brewery cannot be held responsible for any accidents, damage or theft in the parking garage and/for the car park.

12. There are lockers available in our underground garage. If you would like to store your bags or similar positions surely, we ask you to do this prior to the start of the brewery tour. In the event of lost keys, we will charge compensation of damages amounting to €100. Visitors shall be held individually responsible for the use of these lockers.

E. Safety

1. In the interest of safety and the smooth operation of the tour, our tour groups are limited to 30 persons. The group is requested to stay together during the visit and nobody may depart from the intended route or the group during the visit without permission from the guide. Any minors attending the tour must be supervised by an adult at all times. It is the responsibility of these adults to keep an eye on these minors. They are, after all, responsible for their behaviour. Visitors may never enter the area where the production lines are located, or disrupt the normal production operations in any way whatsoever, without the explicit consent of the guide.

If the guidelines provided by our guide are not followed, we reserve the right to immediately cancel the tour without any entitlement to restitution of the admission price on the part of the visitors.

2. Persons who are clearly under the influence of alcohol or drugs will not be admitted to the brewery. Persons who fail to adhere to our rules and/or fail to strictly follow the guidelines presented by the guide will be required to leave the brewery immediately, without being entitled to restitution of the admission price.

3. Bearing arms or being in possession of any dangerous objects (this being at the discretion of our staff) is strictly prohibited.

4. In the event of an emergency situation the brewery will have the right to close the doors and guide any visitors present outside. In this case, visitors are required to remain in close proximity of the guide at all times. An alternative visit at another point in time will then be scheduled. In the event of an evacuation visitors will not be reimbursed for their admission tickets.

5. The brewery will not accept any liability whatsoever for any damage whatsoever suffered by the guest, unless this damage can be directly attributed to deliberate intent on the part of the brewery or one of its staff members. If a guest has suffered damage during his/her visit to the brewery, the visitor will be required to inform reception of this prior to leaving the brewery. Any compensation for damage that is reported after the guest has left the site will, in every case, be excluded.

6. Pets and other animals are not permitted in the brewery. This is due to our strict hygienic standards and to ensure the safety of the pets as well as the visitors of the brewery. The brewery does not provide pet sitting facilities. Only certified guide dogs may, in consultation and upon presentation of the relevant certificate, enter the brewery provided that this information has been provided prior to making the reservation.

7. The brewery is equipped with surveillance cameras. We would like to inform you that we will always report any instances of theft or vandalism to the police subject to the Law of 21 March 2007 on camera surveillance/privacy.

F. Privacy

1. Your personal data is processed within the context of reservations and customer management, on the one hand and on the basis of the contractual relationship you enjoy with us, on the other hand. We will treat your personal data confidentially and will not transfer, rent or sell this information to unauthorised third parties without your consent. Your personal data may, however, be used for direct marketing purposes (to keep you informed of our products and services) on the basis of our legitimate business interest. If you object to this, you can notify us of your objection by sending a letter to our postal address or an email to privacy@sintbernardus.be.

2. You can consult, edit or change your personal data retained in the Brouwerij Sint-Bernard NV customer list, or have this deleted at any time by sending a letter to our postal address or an email to privacy@sintbernardus.be. If you are not in agreement with the manner in which we process your personal data, you can apply to the Data Protection Authority (Gegevensbeschermingsautoriteit, Drukpersstraat 35, 1000 Brussels, Belgium). You can request a copy of our data processing policy by post.

G. Miscellaneous

1. The present agreement is governed exclusively by Belgian law. All disputes will be settled exclusively by the competent courts in the court district of the town/city where the brewery is established.

2. In the event that a provision is deemed null or void in the current General Terms and Conditions this shall not detract from the validity of the remaining provisions.

Under the motto ‘Clear agreements make good friends’ we wish you a pleasant and informative brewery visit!

GENERAL TERMS AND CONDITIONS FOR BICYCLE RENTAL

You expressly agree with the terms and conditions below from the moment you make a reservation to rent a bicycle.

Bike Rental Shop: Brasserie St. Bernard NV, 8978 Poperinge, KBO nr. 0463.544.291.

Customer: The person whose name was specified when making the reservation and every user.

Article 1: Hire period

The hire agreement is entered into for the hire period, on the one side, and the rental price, on the other, as stated on the hire agreement or agreed upon in writing. The agreement can only be extended subject to the Bike Rental Shop’s permission. The bicycle must be returned to the brewery shop (Trappistenweg 23, Watou) no later than by the time agreed upon and as stated on the hire agreement. If the Customer fails to return the bicycle(s) and accessories by the return date agreed upon, he will also owe an additional compensation of 100.00 EUR per day and per bicycle in addition to a pro rata calculated rent.

Article 2: Rental price, payment & deposit

The rental price is determined in accordance with the rates that the Bike Rental Shop applies when the reservation is made or, at the latest, when the bicycle(s) is/are picked up by the Customer. The Bike Rental Shop shall be granted permission to make a copy of the Customer’s identity document. A reservation will only be definitive following receipt of a confirmation issued by the Bike Rental Shop. Unless agreed otherwise, the rental price must be paid prior to commencement of the hire period. The deposit amounts to €150 per hire and must be paid on the spot in cash or by means of a credit card.

Article 3: Ownership

The bicycle will remain the property of the Bike Rental Shop for the duration of the hire period. The Customer is prohibited from lending or sub-leasing the bicycle to another party.

Article 4: Use and liability

The condition of the bicycle, as well as the size and model are known to the Bike Rental Shop. The Customer may try out the bicycle before leaving the rental shop premises. The Customer declares that he/she has accepted the bicycle in good condition. In addition to this, the Customer declares that he/she is capable of properly riding the bicycle and that no medical restrictions apply to the Customer that could prevent him/her from safely riding the bicycle. The Customer confirms that the bicycle satisfies the prevailing statutory and regulatory stipulations. The Customer shall return the bicycle to the Bike Rental Shop in the same condition in which it was received. A bicycle is not suitable for transporting persons on the luggage carrier. This is strictly prohibited. If the Customer carries children with the rental bike, with or without the use of child seats, he will always bear full responsibility for this. The Bike Rental Shop is not liable for any damage, whether direct or indirect, of whatever nature, regardless of the manner in which this was caused or the persons who have caused it. The bicycle may only be used in accordance with its designated purpose and by the rider(s) whose names are stated in the hire agreement.

Article 5: Damage, loss and theft

The Customer will be held liable, on the one hand, for all damage intentionally caused to the bicycle and, on the other hand, for the loss of the bicycle or items such as a helmet, lock, saddlebag or other accessories during the hire period, regardless of the cause of the loss or damage. The excess for the insurance in the event of damage that can be attributed to the Customer shall always be borne by the Customer. The bicycle is not insured against theft or damage to the frame.

If the bicycle ceases to be in possession of the Customer, he/she must notify the Bike Rental Shop of this immediately. In the event of a theft he/she must also report this to the police within 1 hour.

If the bicycle is lost or stolen the Bike Rental Shop reserves the right to claim compensation for loss or damage, barring retention of the deposit. The amounts charged will be identical to last year’s list price.

Article 6: Costs incurred during the hire period

If the bicycle becomes inoperable during the hire period, the Customer must inform the Bike Rental Shop of this by telephone on +32 57 38 80 21. The Customer may only have repairs made by the Bike Rental Shop. The Customer may not in any case claim damage or interest for problems associated with the use of the bicycle during the hire period. The Customer will use the bicycle under his/her own responsibility and will observe the applicable traffic regulations. All fines and charges arising from an infringement of the prevailing legislation and/or regulations in connection with the bicycle during the hire period shall be borne by the Customer.

Article 7: Cancellation

Reservations can be cancelled free of charge on condition that the cancellation is made no later than 48 hours prior to the delivery time. After this period the full hire price will be owed.

Article 8: All disputes, of whatever nature, will be settled exclusively by the District Court of the Ypres Court District.